Terms & Conditions.
These Terms & Conditions apply for three lodges
commercialised by ECOTONE, such as Soqtapata,
Manu Bio Lodge and Manu Learning Center
FITS (From 1 to 3 rooms)
To confirm a reservation, we require passenger's full name. If
this information is not provided at the booking request, the
space will be held for a maximum of 7 calendar days as a
courtesy booking. If the full names are not provided within this
period, the system will automatically release the blocked
space(s).
CONFIRMED reservations must be RE-CONFIRMED 30 days
before the travel date. To RE-CONFIRM your reservation, you
must submit the final rooming list together with final payment.*
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GROUPS (From 4 rooms or more)
To keep a CONFIRMED booking, the preliminary rooming list
shall be sent within the below period
60 days before the check-in date for reservations of 4
rooms.
90 days before the check-in date for reservations of 5 or
more rooms.
RE-CONFIRMATION + Final rooming list must be sent 45 days
before the check-in date.
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SERIES
CONFIRMED SERIES must be submitted within the following
period
Preliminary Rooming List: 90 days before the check-in date%
Final Rooming List: 45 days before the check-in date.
IMPORTANT: For groups and series of 4 or more rooms, a non-
refundable prepayment of 20% must be paid along with the
sending of the rooming list, under the deadlines shown in the
Prepayments, Deadlines, and Penalties table below.
A maximum of 2 No Name rooms is allowed.
A maximum of 3 single rooms per group or series is
permitted.
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PREPAYMENT, DEADLINES AND PENALTIES.
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CANCELL ATIONS
FITS:
Cancellations made wit hin 30 days of t he travel date will fall in
full penalties. These cancellations will be considered as “No
Show.”
GROUPS AND SERIES:
Cancellations made wit hin 45 days will fall in full penalties.
These cancellations will be considered as “No Show.”
NO SHOW
Any reser vation cancellation after t he FINAL PAYMENT is
considered a No-Show. Any room wit h t his status will be
automatically added back to t he hotel’s inventor y, meaning t he
agency will lose t he right to use it.
L AST MINUTE BOOKINGS
Reser vations received wit hin for ty-five (45) days before t he
arrival date must be 100% paid wit hin t he deadline designated
by our reser vations agent at t he time of confirmation.
Additionally, t he Final and complete Rooming List must be
provided.
DEADLINES
The system will automatically release t he blocked rooms
wit hout prior notice from t he reser vations depar tment if t he
rooming list is not received by t he specified dates.
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*ROOMING LIST
The rooming list must contain t he following information
Full names`
ID number`
Nationality`
Bir t h date`
Arrival / Depar ture flight information to/from Cusco,
toget her wit h record locator numbe8
Meal restrictions and any physical conditions we need to be
aware of
Shoe size based on European standard size
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SERVICES EXEMPTION (DL 919)
All exempt guests must present t heir original passpor t and
Andean Migration Card upon arrival at our lodges for t he
necessar y photocopies to be taken. Passpor t copies will not be
accepted due to current legal regulations.
If a guest does not provide t he required documentation for an
exemption, or if t heir stay in t he countr y exceeds 60 days from
t heir arrival to Peru, t he applicable IGV tax will be charged
direct ly to t he traveler.
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CHILD POLICY
Not recommended for children under five (5) years old.
For children aged six (6) to eleven (11) years old, a 50%
discount will be applied to t he published rate (Rack Rate),
according to t he room categor y chosen by t he parents. The
discount applies if t he child is accompanied by one or two
adults in t he same cabin, using an extra bed for t he child’s stay
– a maximum of one child per cabin or room is allowed.
For more information, please contact your sales executive.
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